Question 1

How can I cancel or modify my booking?

Accepted Answer

To cancel your booking, visit our Manage Booking (https://www.simbacarhire.com.au/manage-your-booking)page and enter your reservation number along with your last name to view your booking details. Click on ‘Cancel Booking’ and follow the steps provided.

You can cancel your booking free of charge (excluding transaction fees) up to the scheduled pickup time.

To modify your booking, simply give us a call during office hours or email us with your request.

Question 2

What is the insurance policy of Simba Car Hire?

Accepted Answer

We offer a range of Excess waiver option, our most popular option being the $39 per day zero excess option for a stress-free rental experience.

Question 3

What forms of identification is required on arrival?

Accepted Answer

We require your drivers licence, credit/debit card and a form of ID (Passport for International drivers)

Question 4

Can I use a digital version of my driver’s license?

Accepted Answer

Yes, that is fine, providing our staff can verify it and it is connected to a government application, just ensure you email a screenshot of the license to the branch.

Question 5

Can I use an international driver’s licence?

Accepted Answer

Yes, you can. However, an English translated version is required alongside with your passport.

Question 6

What is the Security Bond?

Accepted Answer

We charge a minimum-security bond of $500 which will refunded upon return less any incurred costs (tolls, fuel, damages, etc..)

Question 7

What optional accessories do you provide?

Accepted Answer

We have child/booster seats and GPS that come with a cost of $9 per day (capped at $50)

Question 8

What do I do if my flight has delayed or been cancelled?

Accepted Answer

Please contact us immediately on which branch you have hired the vehicle from with your reservation number;

Sydney Airport: sydney@simbacarhire.com.au (sydney@simbacarhire.com.au)
Adelaide Airport: adelaideairport@simbacarhire.com.au (adelaideairport@simbacarhire.com.au)
Cairns Airport: cairnsairport@simbacarhire.com.au (cairnsairport@simbacarhire.com.au)

Question 9

What are your restrictions for rental car drivers?

Accepted Answer

• All individuals must be over the age of 21 to hire a vehicle.
 • Any individuals under the age of 25, must pay a fee of $9 per day with an excess fee increase of $5818
 • Any provisional drivers are categorised as "unexperienced", therefore, must pay a fee of $9 per day with an excess fee increase of $5818.
 • You can have as many additional drivers as you desire, however, each additional driver has a $9 fee per day
 • Leaner and P1 drivers are not permitted to drive the vehicle.

Question 10

Can I return the hire vehicle after hours?

Accepted Answer

Yes, please contact the branch to discuss after hour options.

Question 11

I have been involved in an accident what should I do?

Accepted Answer

Please make sure everyone is safe, call 000 if required, call the branch you have booked the vehicle from or send us an email.

Question 12

I need roadside assistance what should I do?

Accepted Answer

Please call your branch to organise an express roadside assistance or follow the instruction on your rental agreement.

Question 13

How do I pay for the Tolls?

Accepted Answer

Depending on the state you will either receive a nomination or automatically be charged from your deposit, an itemised report will always be sent to your email address.

Sydney Toll Charges are: $2.95 admin fee per toll plus tolls utilisation fee

Question 14

I have special request for my rental can you assist?

Accepted Answer

Indeed, please contact us through online chat, call us or send us an email.

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Frequently Asked Questions

How can I cancel or modify my booking?

What is the insurance policy of Simba Car Hire?

What forms of identification is required on arrival?

Can I use a digital version of my driver’s license?

Can I use an international driver’s licence?

What is the Security Bond?

What optional accessories do you provide?

What do I do if my flight has delayed or been cancelled?

What are your restrictions for rental car drivers?

Can I return the hire vehicle after hours?

I have been involved in an accident what should I do?

I need roadside assistance what should I do?

How do I pay for the Tolls?

I have special request for my rental can you assist?

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