Frequently Asked Questions

The booking process is simple. Choose your desired car rental pickup and drop-off location and dates, choose your vehicle and make the booking!

With our Pay in-store option, you can book your ride and pay the remaining in-store.

We accept Mastercard, Visa and AMEX.

To cancel your booking, go to the Manage Booking page on our website at https://www.simbacarhire.com.au/manage-your-booking. Enter your reservation number (numeric digits only) and last name, then follow the prompts to make any changes.

Unfortunately, without a physical bank card, we cannot give out the vehicle.

We offer wide variety of Excess waiver option, our most popular option being the $39 zero excess option.

Please click on the link the footer, The terms and conditions include information about the rental period, payment methods, fuel policy, mileage policy, late return policy, traffic fines policy, and other important details.

Refundable Security Deposit

• A security deposit of A$500.00 will be held on your card at the time of pick-up.

• The deposit will be blocked on the customer’s credit card and released within 10 days after drop-off.

Security bond requirements:

• Standard Bond: A$500 for most bookings.

• Interstate Bookings: A minimum bond of A$750 applies. Customers traveling interstate or to Kangaroo Island are required to purchase our Premium Roadside Assistance.

• Local Residents (local first-time hirers): A bond of A$1,000 is required. A valid driver’s licence and a utility bill (no older than 3 months) showing the same address as the licence must be provided.

  • ​A local resident is defined as a hirer residing within 500 km of the branch location.

• International Traveler's: You must provide an international driver’s licence, passport, and proof of your residential or hotel address in Australia, along with your international residential address.

Payment Card Requirements

• A credit or debit card in the main driver’s name is required to leave the deposit.

We would require your Driver Licence, Credit/Debit Card and your passport (International Customers). All your documents will be scanned and stored in a secure vault for privacy and confidentiality purposes.

This is used as another form of identification.

Yes, that is fine, providing our staff can verify it and it is connected to a government application, just ensure you email a screenshot of the license to the branch.

Yes, you can. However, an English translated version is required along with your passport.

Refundable Security Deposit

• A security deposit of A$500.00 will be held on your card at the time of pick-up.

• The deposit will be blocked on the customer’s credit card and released within 10 days after drop-off.

Security bond requirements:

• Standard Bond: A$500 for most bookings.

• Interstate Bookings: A minimum bond of A$750 applies. Customers traveling interstate or to Kangaroo Island are required to purchase our Premium Roadside Assistance.

• Local Residents (local first-time hirers): A bond of A$1,000 is required. A valid driver’s licence and a utility bill (no older than 3 months) showing the same address as the licence must be provided.
  

  • ​A local resident is defined as a hirer residing within 500 km of the branch location.

• All our vehicles have an automatic transmission.

• Our vehicles are always up to date and in the latest year.

• Our vehicles are fuel efficient and there are unlimited kms except for the Utes and Vans/Buses.

• Most of our vehicles are acceptable for Apple Car play/Android Auto

• All our vehicles have a reverse camera.

We have child/booster seats and GPS that come with a cost of $9 per day (capped at $50)

Please contact us immediately on which branch you have hired the vehicle from.

• All individuals must be over the age of 21 to hire a vehicle.

• Any individuals under the age of 25, must pay a fee of $12 per day with an excess fee increase of $6380

• Any provisional drivers are categorised as "unexperienced", therefore, must pay a fee of $12 per day with an excess fee increase of $6380.

• You can have as many additional drivers as you desire, however, each additional driver has a $12 fee per day

• Leaner and P1 drivers are not permitted to drive the vehicle.

Yes, please contact the branch to discuss after hour options.